Refund Policy
Exchanges / Returns - WITHIN CANADA AND THE 48 CONTIGOUS US STATES
- ITEMS CAN BE RETURNED OR EXCHANGED WITHIN 30 days from the date of your order.
- ITEMS WISHED TO BE RETURNED OR EXCHANGED after 30 days qualify for a store credit only
- FINAL SALE items cannot be refunded or exchanged and are only redeemable for store credit.
RETURNED OR EXCHANGED items must be unworn, unused, unwashed and in the same condition that you received them. Items must be in the original packaging with tags.
Items with obvious signs of use and not in its original condition, is damaged, not due to our error and/or any item that is returned without authorization after 30 days after original order date will be deemed as non-returnable items.
Please do not mail your returns without contacting us first!
All returns and exchanges must have an authorization number.
Contact us a hello@mykasoula.com with RETURN/EXCHANGE AUTHORIZATION REQUEST in the subject line. Make certain to indicate your reasons clearly in the email with your details.
We will email you with RETURN AUTHORIZATION number, instructions and a pre-paid return label with a request that items be post marked within 5 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Approved items (items with no obvious signs of use) will be processed, and a credit will be applied to your original method of payment, or a store credit will be provided (depending on the circumstance as outlined in our policy).
Please note that reflection of your refund may take between 3-5 business days depending on your financial institution.
Back Orders and/or pre-orders
Myka Soula is a sustainable brand that cuts ETHICAL and LOW BATCH production. Items on back order or pre-order are shipped as early as 2 weeks and up to 6 weeks after purchase. Details are outlined in the product description so that clients are always aware of the availability and delivery range of their product.
Exchanges / Returns - OUTSIDE OF CANADA AND THE 48 CONTIGOUS US STATESAT THIS TIME, WE CANNOT ACCEPT EXCHANGES OR RETURNS. SHOULD YOU WISH TO CONTACT US AND WILL BE COVERING PAYMENT FOR ALL RETURN SHIPPING AND DUTY FEES, PLEASE CONTACT US AT: